Privacy Policy (USA / North Carolina)

1) Who we are

Neuse River Septic LLC (“we,” “us,” “our”) provides septic tank pumping and related services, including scheduling, dispatch, and customer support. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at https://neuseriverseptic.com/ (“Site”) or use our contact form to request service.

If you have questions about this Privacy Policy, contact: Neuse River Septic LLC
PO Box 176, Clayton, NC 27528
[email protected]
919-434-9776

2) Information we collect

We collect information you provide directly and information we obtain automatically.

A. Information you provide through our contact form

When you submit our contact form, we collect the following information because each field is required:

• Name
• Phone number
• Email address
• Service address or location

We also collect any additional details you include in your message.

B. Information we collect automatically

We may also collect:

• Device and usage data: IP address, browser type, device type, pages viewed, and timestamps
• Approximate location: derived from IP address (not precise GPS)

3) How we use personal information

We use personal information to:

• respond to your request for service and communicate with you about next steps (including scheduling,estimates, or follow-ups, if applicable);
• provide, schedule, and coordinate septic services;
• manage customer support and service issues;
• maintain safety, security, and fraud prevention;
• comply with legal obligations; and
• operate and improve our website and services.

4) When we share personal information

We may share personal information for business purposes, including with:

• Service providers (processors): vendors that help us run the Site and handle contact form submissions(such as website hosting and email delivery providers).
• Professional services: accountants, attorneys, and similar advisors when needed.
• Legal and safety disclosures: to comply with law or respond to lawful requests, and to protect rights,safety, and security.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to applicable law.

We require these vendors to handle personal information only as needed to provide services to us.

5) Cookies and similar technologies

We may use cookies or similar technologies to:

• operate and maintain the Site;
• support basic website functionality; and
• help with security and performance.

If our Site uses a cookie consent tool, you may have choices about certain cookie categories. You can also control cookies through your browser settings.

6) Data retention

We retain personal information only as long as necessary to:

• respond to your requests and provide services;
• manage customer support and billing (if applicable);
• comply with legal/regulatory requirements; and
• resolve disputes.

Retention periods vary depending on the type of information and the reason for which it was collected.

7) Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

8) Your rights (North Carolina residents and others, where applicable)

Depending on your location and status, you may have rights such as:

• access to personal information we hold about you;
• correction of inaccurate personal information (if applicable);
• deletion of personal information (with exceptions);
• opt-out of certain uses or sharing where applicable; and
• other rights under applicable privacy laws.

To exercise your rights, contact us at [email protected]. Include enough detail for us to verify your request and specify what you want to change or request.

9) Opt-out of marketing

If we send marketing messages, you may opt out by following the unsubscribe instructions included in the message or contacting us at [email protected].

10) Children’s privacy

Our services and Site are directed to adults. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can address it.

11) Third-party websites

The Site may contain links to third-party websites. This Privacy Policy applies only to information handled by Neuse River Septic LLC. Third parties follow their own privacy practices.

12) International transfers

If we use service providers that process data outside the United States, your information may be transferred internationally to deliver services. We use safeguards intended to comply with applicable law.

13) Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date below and post the revised version on this page.

Last updated: August 2, 2026